Refund Policy

1. Overview

We want you to be satisfied with EchoStream. This Refund Policy explains when and how refunds are issued for our subscription plans.

2. Free Plan

The Free plan has no charge, so no refunds apply.

3. Paid Subscriptions — 7-Day Money-Back Guarantee

If you are not satisfied with your first paid subscription, you may request a full refund within 7 days of your initial payment. This applies to your first subscription purchase only.

To request a refund, contact us at yamovapolina@gmail.com within 7 days of your subscription start date.

4. Renewal Charges

Monthly renewal charges are generally non-refundable. If you did not intend to renew your subscription, you must cancel before the renewal date. We recommend cancelling at least 24 hours before renewal to avoid charges.

5. Cancellations

You can cancel your subscription at any time through the Billing Portal in your account settings. Cancellation takes effect at the end of your current billing period — you retain full access to paid features until then.

We do not prorate cancellations for partial months.

6. Exceptions

Refunds may be issued outside of the standard policy at our discretion in exceptional circumstances, such as:

• Significant service outages that prevented you from using the Service
• Billing errors on our part
• Duplicate charges

7. How Refunds Are Processed

Approved refunds are processed to your original payment method via Stripe and typically appear within 5–10 business days, depending on your bank.

8. Contact Us

To request a refund or for billing questions, contact us at yamovapolina@gmail.com. Please include your account email and the reason for your request.